Thank you for shopping at Sanitizebrush. We carry a focused selection of toilet brushes, holders, and bathroom cleaning accessories — products designed to solve everyday problems without any fuss. Whether you have a question about a specific product, need help tracking an order, or want to process a return, our support team is here to help.
For most questions, email is the fastest way to reach us. We do our best to reply to all inquiries within 1 business day during regular operating hours.
Fast-Track Resolution
To help us resolve your issue as quickly as possible, please include the following information in your first message:
Order Number: Required for all order-related inquiries (tracking, delivery, cancellations, exchanges).
Full Name: As it appears on your order.
Issue Description: The more specific you can be, the faster we can assist you.
Photos: Required for damaged or incorrect item claims. Please attach clear photos showing the product and packaging.
Note: Missing your order number may delay our response. Please have it ready before reaching out.
Get In Touch
Please use the contact details below for all inquiries, including product questions, order updates, returns, and complaints:
Address: 4620 THOUSAND OAKS DR, SAN ANTONIO, TX 78233, USA
We aim to respond to all emails within 1 business day. Inquiries received after business hours or on weekends will be addressed on the next available business day. Phone support is available during business hours; if we miss your call, please leave a voicemail and we will return it within 1 business day.
Business Hours
Our customer support team is available during the following hours:
Monday – Friday: 9:00 AM – 6:00 PM (CST)
Saturday – Sunday: Closed
Federal & Public Holidays: Closed
We process orders and respond to inquiries strictly on business days. Weekend or holiday messages will be queued and addressed promptly on the following business day.
Returns & Exchanges Notice
Before sending any items back, you must contact us first.
⚠️ Important: Do not return any item without first obtaining a Return Merchandise Authorization (RMA) code from our support team. Returning packages without an RMA code may significantly delay the processing of your return.
To initiate a return or exchange, email us at Support@sanitizebrush.com with your order number and a brief description of the issue. If eligible, we will issue an RMA code along with proper return instructions. Items sent back without prior authorization will not be accepted.
For full details on our return eligibility, refund processing times, and restocking policy, please review our Refund Policy page.
Send Us a Message
If you prefer not to call, our email is always open. Write to us at Support@sanitizebrush.com (please include your order number). We do not use a contact form — direct email is faster and ensures nothing gets lost.
For order changes or cancellation requests, please reach out within 12 hours of placing your order. We begin processing orders quickly and cannot guarantee changes after this window.
