We ship to addresses within the contiguous United States (lower 48 states) only. We do not currently ship to Alaska, Hawaii, U.S. territories, or internationally.
Q: How much does shipping cost?
Orders totaling $43.00 or more (before tax) ship free. Orders under $43.00 are charged a flat rate of $6.00 at checkout. There are no additional handling or processing fees.
Q: How long will my order take to arrive?
Order Processing Time (1–3 business days) + Transit Time (3–8 business days) = 4–11 business days total from the order date. Our daily order cutoff time is 3:00 PM CST. Orders placed after this time will be processed the next business day.
Q: My tracking number isn’t showing any movement — is something wrong?
Tracking information can take 24–48 hours to activate in the carrier’s system after your order ships. If there is no movement after 48 hours, contact us at Support@sanitizebrush.com with your order number.
Q: Can you ship to a P.O. Box or military address (APO/FPO/DPO)?
We are currently unable to ship to P.O. Box addresses or APO/FPO/DPO military addresses due to carrier routing and address verification limitations specific to those delivery networks. We are actively working with our logistics partners to find solutions that will allow us to serve military customers in the future.
Q: My tracking says “Delivered” but I haven’t received anything. What do I do?
First, check with neighbors and any secure parcel areas at your address, and wait 24 hours — carriers occasionally scan packages delivered slightly early. If you still can’t locate the package, contact the carrier directly to file a missing parcel report, then email us at Support@sanitizebrush.com with your order number and the carrier’s case reference.
Returns & Refunds
Q: What is your return window?
You have 30 business days from the date of delivery to request a return or exchange.
Q: How do I start a return?
⚠️ Important: Do not send anything back without contacting us first. Email Support@sanitizebrush.com with your order number and a description of the issue. We will review your request and, if eligible, issue an RMA (Return Merchandise Authorization) code along with return instructions. Please note that returning packages without a pre-approved RMA code may significantly delay the processing of your return. Please contact us to get the correct return instructions before sending anything back.
Q: Do you charge a restocking fee?
No. There are no restocking fees on any return, regardless of reason.
Q: Can I return a product I’ve already used or opened?
No. For health, safety, and sanitary reasons, toilet brushes and bathroom cleaning accessories are strictly non-returnable once the original packaging has been opened or the product has been used in any capacity. We only accept returns for items that are completely unused, unsoiled, and in their original factory condition. If you received a defective or damaged item, please contact us immediately with photos for a replacement or refund.
Q: Who pays for return shipping?
If the return is due to a defect, damage, or an error on our part, we cover return shipping. If you’re returning because of a change of mind or ordering the wrong item, return shipping is at your expense.
Q: When will I receive my refund?
Once your return is received at our returns address, allow 1–3 business days for processing, then an additional 2–12 business days for the refund to post to your original payment method, depending on your bank.
Products & Quality
Q: The color of the product I received looks different from the website photo. Is this a defect?
Not necessarily. Product colors — especially finishes like matte black, bronze, chrome, and natural wood tones — can appear different depending on your monitor’s color profile and the lighting conditions of product photography. Minor color variation between the listing image and the actual product is a known limitation of screen-based shopping and does not qualify as a defect. If the color received is materially different (e.g., you ordered chrome and received black), contact us.
Q: The measurements listed don’t seem to match what I received. Is this normal?
Yes, within a tolerance of approximately ±0.5 inch. Product dimensions listed are nominal figures. Small variations are normal across ceramic, stainless steel, aluminum, resin, and natural wood products. If the size difference is significant and affects the product’s intended use, reach out and we’ll review your case.
Q: I bought a replacement brush head and it doesn’t fit my holder. What should I do?
Replacement brush heads are designed for general compatibility, but fit can vary by holder model and manufacturer. Before purchasing, we recommend checking the product description for compatibility notes. If a replacement head you purchased from us doesn’t fit, contact us and we’ll help find a solution.
Q: I received a ceramic holder and it has a small glaze variation. Is this a defect?
Glaze variation — subtle differences in surface sheen, minor color gradients, or texture variation — is inherent to ceramic production and is not considered a defect. Each ceramic piece will look slightly different. If your holder arrived chipped, cracked, or broken, that is a transit damage issue — take photos and contact us within 48 hours of delivery.
Orders & Payment
Q: What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover credit cards only. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
Q: Is my payment information secure?
Yes. All transactions are processed using 256-bit SSL encryption and our checkout is PCI-DSS compliant. We do not store your full card number on our servers.
Q: Can I cancel my order after placing it?
You may cancel your order within 12 hours of placing it, provided it has not yet entered the shipping process. Email Support@sanitizebrush.com immediately with your order number. Once the order is handed to the carrier, cancellation is no longer possible — a return must be initiated after delivery.
Q: I was charged twice for the same order. What do I do?
Contact us immediately at Support@sanitizebrush.com with your order number. Duplicate charges are rare and typically resolve automatically within a few business days. If not, we will coordinate with our payment processor to issue a correction.
